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Customer Service




At Notebook Components, we take customer service very seriously. We understand very well, that we are in business today because of customers like you.



Below are some of the terms and conditions, plus some of the answers to questions you may have. In case you have any other question, you can always contact us Mon-Fri, 10am to 6pm EST via phone at (732) 603-0010. Or you can reach us via contact form anytime





TERMS OF SALE AND LIMITED WARRANTY AGREEMENT




PAYMENT TERMS AND TAXES

All prices are in U.S. dollars and exclude shipping, insurance, handling and taxes. All NJ state residents are responsible for paying all taxes associated with your order unless you can provide a tax exemption certificate. Prices and configurations are subject to change without any due notice. All Payment is due upon placing your order.



SHIPPING AND TITLE

The purchaser pays freight and shipping. Notebook Components will arrange to ship products to you at an address you designate. Title to and risk of loss of the products passes to you when Notebook Components delivers them to the shipper, as allowed under item 2303 of the Uniform Commercial Code and corresponding state laws. All freight, insurance, and other related charges are the responsibility of the purchaser. Purchaser shall be responsible for promptly advising Notebook Components of any loss and for filing a claim for recovery of any loss during transit.



PRODUCT WARRANTY

Notebook Components resells and distributes new, used, and recycled products and claims no association to any manufacturer. All product markings applied by Notebook Components are for identification purposes and are not used to indicate product origin. Where appropriate, products are marked with a serial number sticker and warranty on such products is void if this sticker is removed or tampered with.



Purchaser agrees to indemnify and hold Notebook Components harmless from and against any and all claims, damages, expenses or loss Notebook Components suffer as a result of unauthorized warranties and/or representations as to origin made by purchaser in connection with the resale of this product.



Notebook Components warranties all products to the terms specified on the front of each invoice, and should product not meet any such warranty, Notebook Components will issue a credit or replace the product. All products are warranted for 6 months unless otherwise noted. Notebook Components offers a 30-day money back guarantee on all defective and incompatible products. Functional products returned for credit will be assessed with a 15% restock fee.



The limited warranty provided by Notebook Components covers normal use. Its does not supercede or extend the Original Electronic Manufacturer (OEM) warranty, when applicable. It does not apply to 1) defects resulting from improper or inadequate installation, use or maintenance; 2) actions or modifications by unauthorized third parties or the Purchaser; 3) accidental or willful damage; or 4) normal wear and tear.



RETURNS

We are committed to your satisfaction. Within the warranty period, items can be returned for replacement or repair or if the item is not in stock a store credit will be issued, once a Returned Materials Authorization ("RMA") has been obtained. Refunds are only available within the first 30 days from the date of the invoice (shipping, insurance and handling charges are non-refundable)



RMA Information

a. Any shortages must be reported within 2 days of receipt. You may do this by phone or on our website.

b. For all returns you will need to contact us to request an authorization number. You can do this at anytime by requesting a RMA # by submitting the RMA Request Form. Be advised that numbers and specific RMA information are issued by email only. Unauthorized and unmarked returns will not be accepted.

c. Please have the following information available when requesting an RMA request: order number, the name the order was placed under, item number, and the nature of the problem.

d. All returns must be shipped back in the original packaging material and box. Failure to do so may invalidate both the RMA and the warranty.

e. You will have 10 days from the date the RMA is issued to return the product, otherwise a 15% re-stocking fee will be applied regardless of the reason of return. This 10-day period does not apply to the refund period, which is 30 days from the date of the invoice. After the 10-day period has expired, a new RMA number will need to be obtained.

f. All returns must include any cables, driver disks or any other accessories provided with the order unless otherwise authorized.

g. All returns must be shipped prepaid. Returns shipped C.O.D. will be refused.

h. Remember to take note of your RMA number. You will need it as a reference. Replacements can be shipped two ways:


1. You can request an advance replacement charged to your credit card that will ship right away.

2. You can wait for your item to come back before we ship your replacement.


i. Refunds and credits are available only after the return has been received, tested and verified for authenticity. For status, contact form

j. Manufacturers warranty is assumed void unless otherwise stated on your invoice. The Notebook Components warranty will be voided at any time if the products are not returned in their original condition as sold, matching the specifications and serial numbers for all components contained therein. Non-conforming materials will be returned to the Shipper, Collect.




DISCLAIMER OF WARRANTIES: LIMITATION OF LIABILITY.

EXCEPT FOR THE WARRANTIES EXPRESSED, Notebook Components DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RSTRICTION OR MODIFICATION UNDER APPLICABLE LAW. THE TERM OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE APPLICABLE TERM OF THIS WARRANTY AGREEMENT. THE MAXIMUM LIABILITY OF TEMA EXCESS IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS. Notebook Components IS NOT LIABLE TO YOU IF IT IS UNABLE TO PERFORM DUE TO EVENTS IT IS NOT ABLE TO CONTROL, SUCH AS ACTS OF GOD. Notebook Components SHALL NOT BE LIABLE FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, PUNITIVE OR SPCIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER APPLICABLE LAW. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.



General

Notebook Components is not responsible for typographical errors. This includes both advertising and the entirety of Notebook Components.



This Agreement constitutes the entire agreement between Notebook Components and the Purchaser and all claims and disputes in connection with the sale of products hereunder shall be governed in accordance with the laws of the State of New Jersey. Purchaser agrees that all rights and obligations of the parties hereunder, including performance, enforcement and collection shall be governed in accordance with the laws and in the State of New Jersey. In the event that it becomes necessary to incur any expense for collection of sums due under this agreement, attorney's fees, court costs and any other collection expenses will be added to the balance due. All unpaid balances shall accrue interest at the rate of one and a half (1.5) percent per month in addition to attorney's fees, court costs and other collection expenses. There will be no further notices of the above.



Sales Tax

Orders billed by Notebook Components will include sales tax on all shipments to New Jersey. For orders billed directly by one of our vendors, please review the product description page for the appropriate states that sales tax will be charged. Notebook Components accepts New Jersey State reseller certificates only if they are submitted prior to purchase. To submit your Reseller Certificate for tax-exempt status, you must fax your reseller's license to Notebook Components at (732) 603-0010, Attention: Resellers Permit. We will update our system within 24 hours of receipt to ensure that your future orders are not taxed.

Privacy

Your credit card and personal information is safe with Notebook Components. We respect and protect your privacy. We have designed Notebook Components so that no personal information is accessible or displayed online to the general public via our e-mail or web site.




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